Updated at 2022-10-05
Definitions and key terms
- Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser,provide analytics, remember information about you such as your language preference or login information.
- Country: where The Royal Riviera Hotel or the owners/founders of The Royal Riviera Hotel are based, in this case is Qatar
- Customer: refers to the company, organization or person that signs up to use the The Royal Riviera Hotel Service tomanage the relationships with your consumers or service users.
- Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit The Royal Riviera Hotel and use the services.
- lP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address.These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location fromwhich a device is connecting to the Internet.
- Personnel: refers to those individuals who are employed by The Royal Riviera Hotel or are under contract to perform aservice on behalf of one of the parties.
- Personal Data: any information that directly, indirectly, or in connection with other information — including a personalidentification number — allows for the identification or identifiability of a natural person.
- Service: refers to the service provided by The Royal Riviera Hotel as described in the relative terms (if available) and onthis platform.
- Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provideour content or whose products or services we think may interest you.
- Website: The Royal Riviera Hotel 's site, which can be accessed via this URL: https://www.theroyalrivierahotel.com.qa/
- You: a person or entity that is registered with The Royal Riviera Hotel to use the Services.
What Information Do We Collect?
We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter,respond to a survey or fill out a form.
- Name / Username
- Phone Numbers
- Email Addresses
How Do We Use The Information We Collect?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback wereceive from you)
- To improve customer service (your information helps us to more effectively respond to your customer service requests andsupport needs)
- To process transactions
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
When does The Royal Riviera Hotel use end userinformation from third parties?
The Royal Riviera Hotel will collect End User Data necessary to provide the The Royal Riviera Hotel services to our customers.
End users may voluntarily provide us with information they have made available on social media websites. If you provide us withany such information, we may collect publicly available information from the social media websites you have indicated. You cancontrol how much of your information social media websites make public by visiting these websites and changing your privacysettings.
When does The Royal Riviera Hotel use customer information from third parties?
We receive some information from the third parties when you contact us. For example, when you submit your email address tous to show interest in becoming a The Royal Riviera Hotel customer, we receive information from a third party that providesautomated fraud detection services to The Royal Riviera Hotel . We also occasionally collect information that is made publiclyavailable on social media websites. You can control how much of your information social media websites make public by visitingthese websites and changing your privacy settings.
Do we share the information we collect with thirdparties?
We may share the information that we collect, both personal and non-personal, with third parties such as advertisers, contestsponsors, promotional and marketing partners, and others who provide our content or whose products or services we think mayinterest you. We may also share it with our current and future affiliated companies and business partners, and if we are involvedin a merger, asset sale or other business reorganization, we may also share or transfer your personal and non-personal information to our successors-in-interest.
We may engage trusted third party service providers to perform functions and provide services to us, such as hosting andmaintaining our servers and the website, database storage and management, e-mail management, storage marketing, creditcard processing, customer service and fulfilling orders for products and services you may purchase through the website. We will likely share your personal information, and possibly some non-personal information, with these third parties to enable them toperform these services for us and for you.
We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as webanalytics partners, application developers, and ad networks. If your IP address is shared, it may be used to estimate generallocation and other technographics such as connection speed, whether you have visited the website in a shared location, andtype of the device used to visit the website. They may aggregate information about our advertising and what you see on thewebsite and then provide auditing, research and reporting for us and our advertisers. We may also disclose personal andnon-personal information about you to government or law enforcement officials or private parties as we, in our sole discretion,believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights andinterests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical, or legallyactionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.
Where and when is information collected fromcustomers and end users?
The Royal Riviera Hotel will collect personal information that you submit to us. We may also receive personal information aboutyou from third parties as described above.
How Do We Use Your Email Address?
By submitting your email address on this website, you agree to receive emails from us. You can cancel your participation in anyof these email lists at any time by clicking on the opt-out link or other unsubscribe option that is included in the respective email.We only send emails to people who have authorized us to contact them, either directly, or through a third party. We do not sendunsolicited commercial emails, because we hate spam as much as you do. By submitting your email address, you also agree toallow us to use your email address for customer audience targeting on sites like Facebook, where we display custom advertisingto specific people who have opted-in to receive communications from us. Email addresses submitted only through the orderprocessing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however,you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy.Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions atthe bottom of each email.
How Long Do We Keep Your Information?
We keep your information only so long as we need it to provide The Royal Riviera Hotel to you and fulfill the purposes describedin this policy. This is also the case for anyone that we share your information with and who carries out services on our behalf.When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatoryobligations, we’ll either remove it from our systems or depersonalize it so that we can't identify you.
How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order orenter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit informationis transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database onlyto be accessible by those authorized with special access rights to such systems, and are required to keep the informationconfidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) is never kept onfile. We cannot, however, ensure or warrant the absolute security of any information you transmit to The Royal Riviera Hotel orguarantee that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of any of ourphysical, technical, or managerial safeguards.
Could my information be transferred to other countries?
The Royal Riviera Hotel is incorporated in Qatar . Information collected via our website, through direct interactions with you, orfrom use of our help services may be transferred from time to time to our offices or personnel, or to third parties, locatedthroughout the world, and may be viewed and hosted anywhere in the world, including countries that may not have laws ofgeneral applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any ofthe above, you voluntarily consent to the trans-border transfer and hosting of such information
Is the information collected through the The RoyalRiviera Hotel Service secure?
We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures tohelp safeguard, prevent unauthorized access, maintain data security, and correctly use your information. However, neitherpeople nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes,make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, wecannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information,you agree that intentional misconduct will be the standards used to measure our compliance with that duty.
Can I update or correct my information?
The rights you have to request updates or corrections to the information The Royal Riviera Hotel collects depend on yourrelationship with The Royal Riviera Hotel . Personnel may update or correct their information as detailed in our internal companyemployment policies.
You should be aware that it is not technologically possible to remove each and every record of the information you haveprovided to us from our system. The need to back up our systems to protect information from inadvertent loss means that acopy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly afterreceiving your request, all personal information stored in databases we actively use, and other readily searchable media will beupdated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.
If you are an end user and wish to update, delete, or receive any information we have about you, you may do so by contactingthe organization of which you are a customer.
If you are a The Royal Riviera Hotel worker or applicant, we collect information you voluntarily provide to us. We use theinformation collected for Human Resources purposes in order to administer benefits to workers and screen applicants.
Sale of Business
The laws of Qatar , excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your use of thewebsite may also be subject to other local, state, national, or international laws.
Links to Other Websites
Blocking and disabling cookies and similar technologies
Wherever you're located you may also set your browser to block cookies and similar technologies, but this action may block ouressential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its featuresand services. You should also be aware that you may also lose some saved information (e.g. saved login details, sitepreferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling acookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within yourbrowser, you should visit your browser's help menu for more information.
We use remarketing services.
What Is Remarketing? In digital marketing, remarketing (or retargeting) is the practice of servingads across the internet to people who have already visited your website. It allows your company to seem like they're “following”people around the internet by serving ads on the websites and platforms they use most.
In respect to any credit card or other payment processing details you have provided us, we commit that this confidentialinformation will be stored in the most secure manner possible.
We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyoneunder the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data,please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 withoutverification of parental consent, We take steps to remove that information from Our servers.
We may display, include or make available third-party content (including data, information, applications and other productsservices) or provide links to third-party websites or services ("Third- Party Services").
You acknowledge and agree that The Royal Riviera Hotel shall not be responsible for any Third-Party Services, including theiraccuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. TheRoyal Riviera Hotel does not assume and shall not have any liability or responsibility to you or any other person or entity for anyThird-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely atyour own risk and subject to such third parties' terms and conditions.
Don't hesitate to contact us if you have any questions.
Via Email: firstname.lastname@example.org
Via Phone Number: +974 40209777
Via this Address: Al – Saflya Street, Old Salateh, Corniche